Frequently Asked
Questions

The minimum deposit on fbvip is ₱100. This applies to all supported payment methods including GCash and Maya. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification as part of our responsible gaming and anti-money laundering procedures.

GCash and Maya deposits are typically credited to your fbvip account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll investigate promptly.

fbvip does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside fbvip's control.

Yes. fbvip provides deposit limit tools as part of our responsible gaming features. You can set daily, weekly, or monthly deposit caps directly from your account dashboard — completely free of charge. Limits take effect immediately when lowered. Raising a limit requires a 7-day cooling-off period to protect you from impulsive decisions. Learn more on our Responsible Gaming page.

GCash and Maya withdrawals are typically processed within 1–3 hours during business hours. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You'll receive a notification once your withdrawal has been processed.

The minimum withdrawal amount on fbvip is ₱200. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional security checks as part of our standard compliance procedures.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements that haven't been met, a pending security review for large amounts, or a mismatch between your account name and your payment method name. If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you no longer wish to complete the wagering requirements for an active bonus, you can forfeit it from your account dashboard or by contacting support. Note that forfeiting a bonus will also remove any winnings generated from that bonus. Your real-money balance will remain unaffected.

Yes, all fbvip bonuses have an expiry period — typically 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings will be forfeited automatically. Check the individual bonus terms for exact expiry dates.

Yes. All games on fbvip use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency. fbvip operates in alignment with PAGCOR guidelines, which include fairness standards for all licensed gaming platforms.

Absolutely. fbvip is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. For the best experience, use a stable internet connection and an up-to-date browser such as Chrome or Safari.

Golden Leopard is one of fbvip's featured games — a visually rich slot experience with an Asian-inspired theme, multiple paylines, and exciting bonus features. It's one of the most popular titles among Filipino players on the platform. Visit the Golden Leopard page for full game details, RTP information, and how to play.

fbvip's Bingo games are easy to join — simply navigate to the Bingo section, choose a room that fits your budget, purchase your cards, and wait for the draw to begin. Multiple bingo variants are available with different card prices and prize pools. Bingo is a great social game and one of the most popular formats among players in Manila, Cebu, and across the Philippines.

Two-factor authentication adds an extra layer of security to your fbvip account. To enable it, go to your account settings, select "Security," and follow the instructions to link your mobile number or authenticator app. Once enabled, you'll need to enter a one-time code in addition to your password every time you log in. We strongly recommend enabling 2FA on your account.

If you suspect your fbvip account has been accessed without your permission, change your password immediately via the fbvip Login page and contact our support team right away. We can temporarily freeze your account while we investigate. Never share your login credentials with anyone, and avoid using public Wi-Fi when accessing your fbvip account.

To activate self-exclusion, go to your account dashboard, navigate to "Responsible Gaming," and select "Self-Exclusion." Choose your preferred exclusion period — 3 months, 6 months, 1 year, or permanent. Self-exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit, or play. Permanent self-exclusion cannot be reversed. If you need help activating self-exclusion, contact our support team directly.

If you or someone you know is struggling with problem gambling, help is available. You can contact the PAGCOR Player Protection Hotline at 1800-1-888-0080, or reach the National Center for Mental Health (NCMH) crisis line at 1553. fbvip's own support team is also available 24/7 via live chat. You are not alone — reaching out is a sign of strength. See our Responsible Gaming page for more resources.

Yes. All responsible gaming limits — deposit caps, session timers, loss limits, and cool-off periods — can be set directly from your fbvip account dashboard without needing to contact support. The process takes less than five minutes. Limits that reduce your spending take effect immediately; limits that increase your spending require a 7-day waiting period for your protection.

fbvip's game servers record all game rounds in real time. If a game disconnects or crashes mid-round, the round result is saved on the server. When you reconnect and reopen the game, it will resume from where it left off or display the final result. If you believe a bet was lost due to a technical error, contact support with the game name, approximate time, and your account details — we'll investigate and resolve it.

fbvip works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend keeping your browser updated to ensure the best performance and security. Most games also run smoothly on mobile browsers — Chrome for Android and Safari for iOS are the most tested and recommended options for mobile players.

fbvip customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat feature on the fbvip platform — typical response time is under 2 minutes. You can also reach us by email at [email protected]. Email responses are typically sent within 4–6 hours.